Privacy Policy
Last updated: 12 October 2025
Who we are
Build Montage
Gregory Hills, NSW 2557, Australia
Email: enquiries@buildmontage.com
Website: buildmontage.com
ABN: 51 678 227 613
The information we collect
We collect personal information that you provide directly, information collected automatically when you use our site, and information from third parties.
Information you provide
- Contact details (name, email address, phone number).
- Booking details for showroom tours (preferred date/time, product interests).
- Enquiry or support messages and any files you upload or send to us.
- Business details if you are engaging us on behalf of a company (e.g., company name, role).
Information collected automatically
- Device and usage data (IP address, browser type/version, pages visited, time and date of visit, referring/exit pages).
- Cookies and similar technologies (see Cookies below).
- Media interactions (e.g., when you play embedded videos).
Information from third parties
- Analytics, advertising and marketing platforms (e.g., aggregated traffic and campaign performance).
- Social media platforms if you interact with our profiles or use social logins (subject to your settings with those services).
We do not intentionally collect sensitive information unless it is necessary and you have clearly provided consent.
Why we collect and how we use your information
- Provide, operate and improve our website, products and services.
- Respond to enquiries and provide customer support.
- Book and manage showroom tours and consultations.
- Send service and administrative communications (e.g., booking confirmations).
- With your consent (or where otherwise permitted), send marketing communications about products, offers and events.
- Analyse website performance, user preferences and marketing effectiveness.
- Detect, prevent and address technical or security issues, fraud or misuse.
- Comply with legal obligations and resolve disputes.
Legal bases (GDPR, where applicable)
Our processing may rely on one or more of the following: performance of a contract, legitimate interests (e.g., site security, service improvement), consent (e.g., certain marketing or cookies), and legal obligation.
Cookies and similar technologies
We use cookies and similar technologies to:
- Keep our site secure and functioning.
- Remember your preferences and improve your experience.
- Measure site performance and understand visitor behaviour.
- Support marketing and advertising (e.g., measuring campaign effectiveness).
You can control cookies via your browser settings and, where available, on‑site cookie controls. Disabling some cookies may limit certain features.
Analytics, ads & third‑party tools
Our site may include embedded content and services (e.g., video, fonts, maps) and work with analytics/marketing tools that collect usage data from your browser under their own privacy terms. Examples include web analytics, CRM/marketing automation, and social media platforms. We aim to use these tools in a way that minimises personal data where feasible (e.g., IP masking where supported).
Disclosing your information
We may share personal information with:
- Service providers and partners who help us operate our website and deliver services (e.g., hosting, analytics, email and booking tools).
- Professional advisers (e.g., accountants, lawyers) under confidentiality.
- Authorities or parties when required by law or to protect our rights, safety or property.
- Successors in the event of a business reorganisation, merger or sale (subject to confidentiality and applicable law).
We do not sell your personal information.
International transfers
Some service providers may be located outside Australia. Where we disclose information overseas, we take reasonable steps to ensure recipients handle personal information in accordance with the APPs (or comparable safeguards under applicable laws).
Data retention
We retain personal information only for as long as necessary for the purposes described in this policy, to comply with legal and accounting obligations, and to resolve disputes. When no longer required, we will take reasonable steps to de‑identify or securely destroy it.
Security
We implement reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission or storage is completely secure; use our site and services at your own risk.
Your rights
Australia (APPs)
You may request access to and correction of your personal information that we hold. See Contact us below.
EU/EEA/UK (GDPR)
Subject to conditions and exceptions, you may have the right to access, rectify, erase, restrict or object to processing, and data portability. Where processing is based on consent, you may withdraw your consent at any time (this will not affect prior processing). You also have the right to lodge a complaint with your local supervisory authority.
California (CCPA/CPRA)
California residents may have rights to know, access, correct, delete, opt‑out of sale/share (we don’t sell personal information), and to non‑discrimination for exercising rights.
To exercise any rights, please contact us (see below). We may need to verify your identity and request further details to process your request.
Marketing preferences
You can opt out of marketing emails by using the unsubscribe link in the message or contacting us at enquiries@buildmontage.com. We may still send non‑marketing messages (e.g., service or booking confirmations).
Children’s privacy
Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.
Third‑party links
Our website may contain links to third‑party sites. We are not responsible for the privacy practices of those sites. Review their privacy policies before providing any information.
How to contact us (access, correction, complaints)
Email: enquiries@buildmontage.com
Postal address: Build Montage, Gregory Hills, NSW 2557, Australia
If you have a privacy complaint, please contact us first. We will respond in a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or your local data protection authority.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our site or services after changes indicates acceptance of the updated policy.